Senior Client Success Manager Job Description
A fantastic new opportunity has opened in our Johannesburg office for a Senior Client Success Manager. This role is perfect for an experienced individual who wants to supercharge their career by experiencing first-hand what it is like to be part of an energetic, extremely fast-growing company.
Ozow is a simple, real-time EFT payment solution, that allows the consumer access to make secure, instant payments directly into a merchants bank account. This payment gateway facilitates transactions via eCommerce, mobile, eBilling and in-store transactions.
What’s the role
With revenue and customer numbers continuing to grow year-on-year, we are looking to expand our customer success team to ensure that we continue to give our customers the best experience possible with Ozow.
We are looking for a Senior Customer Success Manager come and create long-term, trusting relationships with large, strategic and enterprise level customers. This role is to oversee a number of customer accounts, manage and develop Ozow’s relationship with the customer, as well as driving expansion goals with those customers.
We’re looking for someone who enjoys working in a fast-paced environment where personal accountability is valued. This position will require occasional travel.
What you’ll do
Working collaboratively across all areas of the business, your primary objective is to create amazing customer experiences across all aspects of the customer journey for your assigned accounts. You will take a metric-driven approach to owning and reporting on key customer health metrics.
What the job entails but you probably know this already….
The Nitty Gritty Details aka Experience and Skills. So let’s get this out the way and get this show on the road…
The Benefits of joining Ozow is that you get to experience vibrant growth first hand. Come and be part of this highly energetic, enthusiastic, positive team whose sole focus is growth, growing personally as individuals, locally and globally as a trendsetter. We are big into a healthy and balanced lifestyle by encouraging healthy diets and activity.
Come and join in the fun with us!