Ozow is the future of payment — a world-class easy, automated, and ultra-secure EFT solution that helps customers pay in just a few seconds and merchants can initiate Ozow payments through a variety of payment platforms, such as SMS, eCommerce, eBilling, QR Code and instore Point-of-Sale (POS).
We’re looking for candidates who can inspire us and be inspired by us. Join us on our journey as we become the industry leader that provides the simplest and easiest way to pay. And while we’re on our way to building an inclusive payments market, we’re building an equally inclusive workforce.
More about this Ozow fantastic position
The core function of this role is that of a technical support engineer with strong technical knowledge, a knack for solving hard technical problems, with growth opportunities both within the support and development department.
From a Technical Support Specialist (Second Line) point of view, your role is to ensure that customers receive excellent and consistent service to a high standard and handle issues in an efficient and friendly manner. Support staff must make sure that they know the policies and SLAs that are in place and always adhere to them. In the role of support, staff will report to the Head of Support and keep themselves accountable for their own actions, representing the company in the best light possible by always demonstrating our core values.
Ultimately, we are all accountable to the customer as they use the services we offer. Many support queries are of a technical nature and therefore Ozow technical support specialists should have a thorough understanding of the Ozow system, programming languages, techniques, and concepts used. You would need to assist external developers and merchants in their attempts to successfully integrate their respective systems with the Ozow system and troubleshoot technical issues that might arise. In this role, you form the bridge between the Support Team and the Development team, being able to understand, triage, and communicate technical issues and trends of issues, and being involved from the first communication to resolution.
You are an ideal candidate if you:
Your skills and experience
Health and safety first
These are unprecedented times and because our people couldn’t be more important to us, health and safety couldn’t be more important to us. We’ve made sure that our office is a safe place to work and we’ll continue to do so, to ensure that we combat the spread of COVID-19.
At Ozow, first and foremost, you’ll get to do meaningful work and grow your career. But we’re also not your average 9-5 company. We work together and play together and because we really care, we offer plenty of perks too.
Some of the things to look forward to
Fitness challenges and healthy eating. Medical and Life insurance plans. Be the hero or toast the hero of the month at first-Friday drinks. Take half a day off from work on your birthday and let us celebrate this special day with you by giving you a little spoil. Your family is our family, they too get spoils and get to join us on special events. Our holistic wellness program will give you access to a toll-free confidential telephonic counseling line which is available in all 11 languages, 365 days a year. We thrive on seeing our team members grow by creating a learning culture and deliberate training programmes. There is so much more where this came from, but enough to get you excited.
Convinced? We thought so.
If we seem like the kind of forward-thinking, progress-making, energetic company you’ve been waiting for, give us a shout. We’d love to hear from you.
Your application was submitted successfully.